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    Know the Benefits of your HP account

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Solved!

HDD Failure ID code

HP Recommended
15-AY078NR LAPTOP
Microsoft Windows 10 (64-bit)

HDD Failure ID codeM4V44C-872A6T-XD7X7G-60WN03

4 REPLIES 4
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Level 20
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121,793 111,973 17,952 27,391
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HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means that you will need to install a new hard drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05087748

 

After you replace the drive, your notebook should be supported by the HP cloud recovery tool, which by using another Windows PC with W7 64 bit or newer and a 32 GB USB flash drive, you can make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

 

You can check if your PC is supported by the cloud recovery tool at the link  below...

 

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

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HP Recommended

Created a cloud back-up usb flash drive, backed up the entire drive (not easy), purchased a new drive, downloaded the HP remove replace and cloud Windows back-up recovery manuals, ready to proceed. Will check back when repaired. Thank you for the support. 

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HP Recommended

You're very welcome.

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HP Recommended

Hard drive change went well, USB recovery stick loaded, but the recovery failed: Below are the log files: Could not figure out how to attach the HP_SSRD_LOG zip file.

 

[20:38:56.77][ChkError.cmd] ************************************************** 
[20:38:56.77][ChkError.cmd]  [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] has started... 
[20:38:56.79][ChkError.cmd] -------------------------------------------------- 
[20:38:56.80][ChkError.cmd]  Check SW Error... 
[20:38:56.80][ChkError.cmd] -------------------------------------------------- 
[20:38:56.82][ChkError.cmd]   
[20:38:56.83][ChkError.cmd]  Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file... 
[20:38:56.83][ChkError.cmd]   
[20:38:56.85][ChkError.cmd]  Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]... 
[20:38:56.86][ChkError.cmd]   
[20:38:56.86][ChkError.cmd]  Check 2nd parameter [BBVClean] 
[20:38:56.88][ChkError.cmd]   
[20:38:56.90][ChkError.cmd]  Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG,RMFAIL] 
[20:38:56.91][ChkError.cmd]  -------------------------------------------------- 
[20:38:56.91][ChkError.cmd]  Checking : Memory Dump 
[20:38:56.93][ChkError.cmd]    Could not find memory dump... 
[20:38:56.94][ChkError.cmd]   
[20:38:56.94][ChkError.cmd]  [DumpFile] 
[20:38:56.96][ChkError.cmd]  Result=PASSED 
[20:38:56.97][ChkError.cmd]  -------------------------------------------------- 
[20:38:56.97][ChkError.cmd]  Checking : Apps' log 
[20:38:56.99][ChkError.cmd]   
[20:38:59.72][ChkError.cmd]  [AppsLog] 
[20:38:59.77][ChkError.cmd]  Result=PASSED 
[20:38:59.83][ChkError.cmd]  -------------------------------------------------- 
[20:38:59.86][ChkError.cmd]  Checking : Yellow-Bang 
[20:38:59.90][ChkError.cmd]   
[20:38:59.94][ChkError.cmd]  Run [PINChkT.exe /dev /s] 
[20:39:01.69][ChkError.cmd]   
[20:39:01.72][ChkError.cmd]  Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]... 
[RegistryDevicesCheck]
Result=FAILED

FAILED DEVICE #0:
Description  : BCM43142A0
PNPDeviceID  : USB\VID_0A5C&PID_216D\441CA8AADDE0
Code         : [28]

[20:39:01.76][ChkError.cmd]   
[20:39:01.79][ChkError.cmd]  Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG] 
[20:39:01.85][ChkError.cmd]  [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There was some FAILED device. Please check the file C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG. 
[20:39:01.88][ChkError.cmd]    There was some FAILED device... 
[20:39:01.93][ChkError.cmd]    or, there was not target file... 
[20:39:01.96][ChkError.cmd]    Result=FAILED 
[20:39:01.99][ChkError.cmd]   
[20:39:02.02][ChkError.cmd]  -------------------------------------------------- 
[20:39:02.07][ChkError.cmd]  Checking : Timeout in INSTALL.log 
[20:39:02.10][ChkError.cmd]   
[20:39:02.13][ChkError.cmd]  Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log] 
[20:39:04.70][ChkError.cmd]  Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log] 
[20:39:04.94][ChkError.cmd]   There is NO timeout in install.log file. 
[20:39:04.97][ChkError.cmd]   
[20:39:05.00][ChkError.cmd]  [TIMEOUT] 
[20:39:05.03][ChkError.cmd]  Result=PASSED 
[20:39:05.08][ChkError.cmd]  -------------------------------------------------- 
[20:39:05.11][ChkError.cmd]  Checking : WinSAT 
[20:39:05.14][ChkError.cmd]   
[20:39:05.19][ChkError.cmd]  [WinSAT] 
[20:39:05.22][ChkError.cmd]  Result=PASSED 
[20:39:05.25][ChkError.cmd]  -------------------------------------------------- 
[20:39:05.29][ChkError.cmd]  Checking : FAILURE.flg 
[20:39:05.44][CheckFailureFlags.cmd] ************************************************** 
[20:39:05.45][CheckFailureFlags.cmd]  [CheckFailureFlags.cmd] has started... 
[20:39:05.47][CheckFailureFlags.cmd] -------------------------------------------------- 
[20:39:05.47][CheckFailureFlags.cmd]  Check FAILURE.flg at [PASS2_BBVClean] 
[20:39:05.48][CheckFailureFlags.cmd] -------------------------------------------------- 
[20:39:10.87][CheckFailureFlags.cmd]   
[20:39:10.87][CheckFailureFlags.cmd]  No FAILURE.flg was found in C:\SwSetup folder 
[20:39:10.88][CheckFailureFlags.cmd]   
 Volume in drive C is Windows
 Volume Serial Number is 4273-8D26

 Directory of c:\system.sav

08/16/2020  07:55 PM    <DIR>          2ndCap
08/16/2020  08:33 PM    <DIR>          bbv
11/19/2017  11:00 PM             2,917 BDL50TPRABAR305
08/16/2020  08:38 PM                46 ChkError.cmd.FAILURE.flg
11/10/2017  07:20 PM             8,459 CNB16WW3C2T605.ini
11/19/2017  11:02 PM            10,924 CND73108273B_DPS
11/20/2017  08:17 AM    <DIR>          CONFIG
11/19/2017  11:05 PM             8,087 cpqdl.ini
11/19/2017  11:05 PM             4,176 CTO.TXT
11/19/2017  11:05 PM                14 CTOHW.TXT
08/16/2020  07:53 PM    <DIR>          EXCLUDE
08/16/2020  07:58 PM    <DIR>          ExitProc
08/16/2020  07:57 PM    <DIR>          FactoryUpdate
11/20/2017  08:18 AM    <DIR>          fbi
08/16/2020  08:38 PM    <DIR>          Flags
11/20/2017  08:01 AM             8,201 Info.bom
08/16/2020  08:39 PM    <DIR>          logs
11/20/2017  07:51 AM    <DIR>          P2PP
05/27/1997  02:42 AM                46 REBOOT.ME
11/20/2017  08:17 AM               368 REGFLUSH.LOG
08/16/2020  08:38 PM               139 Result.ini
11/20/2017  07:44 AM    <DIR>          support
11/20/2017  08:13 AM           466,208 SYSINFO.LOG
08/16/2020  07:48 PM    <DIR>          WSDVTDC
              12 File(s)        509,585 bytes
              12 Dir(s)  56,478,547,968 bytes free
[20:39:10.88][CheckFailureFlags.cmd] -------------------------------------------------- 
[20:39:10.90][CheckFailureFlags.cmd]  [CheckFailureFlags.cmd] has completed... 
[20:39:10.91][CheckFailureFlags.cmd] ************************************************** 
[20:39:10.93][ChkError.cmd]   
[20:39:10.96][ChkError.cmd]  [FAILURE_FLAG] 
[20:39:11.01][ChkError.cmd]  Result=PASSED 
[20:39:11.04][ChkError.cmd]  -------------------------------------------------- 
[20:39:11.07][ChkError.cmd]  Checking : RMFAIL.flg exists or not 
[20:39:11.12][ChkError.cmd]   
[20:39:11.15][ChkError.cmd]   No [C:\SYSTEM.SAV\Flags\RMFAIL.flg]. 
[20:39:11.18][ChkError.cmd]   
[20:39:11.21][ChkError.cmd]  [RMFAIL] 
[20:39:11.24][ChkError.cmd]  Result=PASSED 
[20:39:11.29][ChkError.cmd]   
[20:39:11.32][ChkError.cmd]  -------------------------------------------------- 
[20:39:11.35][ChkError.cmd]  Some error detected... 
[20:39:11.40][ChkError.cmd]   
[20:39:11.43][ChkError.cmd] -------------------------------------------------- 
[20:39:11.46][ChkError.cmd]  [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] 
[20:39:11.49][ChkError.cmd]  [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]... 
[20:39:11.54][ChkError.cmd] -------------------------------------------------- 
[20:39:11.57][ChkError.cmd]  [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail. 
[20:39:11.60][ChkError.cmd]  [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log 
[20:39:11.63][ChkError.cmd]   
[20:39:11.66][ChkError.cmd] -------------------------------------------------- 
[20:39:11.71][ChkError.cmd]   
[20:39:11.74][ChkError.cmd]  This is for customer image... 
[20:39:11.77][ChkError.cmd]   
[20:39:11.80][ChkError.cmd]  Trigger CTO panic... 
[20:39:11.91][EnablePXE.cmd] ************************************************** 
[20:39:11.91][EnablePXE.cmd]  [C:\SYSTEM.SAV\ExitProc\EnablePXE.cmd] has started... 
[20:39:11.93][EnablePXE.cmd] -------------------------------------------------- 
[20:39:11.93][EnablePXE.cmd]    no [C:\system.sav\Exclude\BiosConfig] folder... exit... 
[20:39:11.94][EnablePXE.cmd] -------------------------------------------------- 
[20:39:11.94][EnablePXE.cmd]  [EnablePXE.cmd] has completed... 
[20:39:11.96][EnablePXE.cmd] ************************************************** 
[20:39:12.13][DrvLtr2ESP.cmd] ************************************************** 
[20:39:12.15][DrvLtr2ESP.cmd]  [C:\SYSTEM.SAV\ExitProc\DrvLtr2ESP.cmd] has started... 
[20:39:12.15][DrvLtr2ESP.cmd] -------------------------------------------------- 
[20:39:12.16][DrvLtr2ESP.cmd]   Create ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file... 
[20:39:12.16][DrvLtr2ESP.cmd]   
[20:39:12.18][DrvLtr2ESP.cmd]   
[20:39:12.18][DrvLtr2ESP.cmd]  Detect ESP partition index... 
[20:39:12.19][DrvLtr2ESP.cmd]   
[20:39:12.51][DrvLtr2ESP.cmd]  ESP partition index = [1] 
[20:39:12.51][DrvLtr2ESP.cmd]  ESP drive letter = [NONE] 
[20:39:12.52][DrvLtr2ESP.cmd]   
[20:39:12.52][DrvLtr2ESP.cmd]  Assign drive letter to ESP... 
[20:39:12.54][DrvLtr2ESP.cmd]   
[20:39:14.57][DrvLtr2ESP.cmd]  Succeed in assigning drive letter to ESP 
[20:39:14.59][DrvLtr2ESP.cmd]  Delete ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file since no errors detected... 
[20:39:14.60][DrvLtr2ESP.cmd] -------------------------------------------------- 
[20:39:14.62][DrvLtr2ESP.cmd]  [DrvLtr2ESP.cmd] has completed... 
[20:39:14.62][DrvLtr2ESP.cmd] ************************************************** 
[20:39:36.32][ChkError.cmd]   
[20:39:36.34][ChkError.cmd] -------------------------------------------------- 
[20:39:36.35][ChkError.cmd]  [ChkError.cmd] has completed... 
[20:39:36.35][ChkError.cmd] ************************************************** 


WinApps.lst log file:
26720RandomSaladGamesLLC.SimpleSolitaire_6.3.10.0_neutral_~_kx24dqmazqk8j
26720RandomSaladGamesLLC.SimpleSolitaire_6.3.10.0_x64__kx24dqmazqk8j
4DF9E0F8.Netflix_6.35.183.0_x64__mcm4njqhnhss8
AD2F1837.HPJumpStart_1.4.443.0_neutral_~_v10z8vjag6ke6
AD2F1837.HPJumpStart_1.4.443.0_x86__v10z8vjag6ke6
AD2F1837.SmartfriendbyHPCare_1.1.13.0_neutral_~_v10z8vjag6ke6
AD2F1837.SmartfriendbyHPCare_1.1.13.0_x64__v10z8vjag6ke6
Amazon.com.Amazon_2016.829.2400.0_neutral_~_343d40qqvtj1t
Amazon.com.Amazon_2016.829.2400.0_x64__343d40qqvtj1t
C27EB4BA.DropboxOEM_1.1.26.0_neutral_~_xbfy0k16fey96
C27EB4BA.DropboxOEM_1.1.26.0_x64__xbfy0k16fey96
CyberLinkCorp.hs.PowerMediaPlayer14forHPConsumerPC_14.1.8028.0_x86__06qsbagp91rvg
Deleted
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Microsoft.Advertising.Xaml_10.1705.4.0_x86__8wekyb3d8bbwe
Microsoft.Advertising.Xaml_10.1706.3.0_x64__8wekyb3d8bbwe
Microsoft.BingWeather_4.21.2492.0_neutral_~_8wekyb3d8bbwe
Microsoft.BingWeather_4.21.2492.0_x64__8wekyb3d8bbwe
Microsoft.DesktopAppInstaller_1.0.12161.0_x64__8wekyb3d8bbwe
Microsoft.DesktopAppInstaller_1.8.4001.0_neutral_~_8wekyb3d8bbwe
Microsoft.GetHelp_10.1706.1811.0_neutral_~_8wekyb3d8bbwe
Microsoft.GetHelp_10.1706.1811.0_x64__8wekyb3d8bbwe
Microsoft.Getstarted_5.11.1641.0_neutral_~_8wekyb3d8bbwe
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Microsoft.Messaging_2017.815.2052.0_neutral_~_8wekyb3d8bbwe
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Microsoft.Microsoft3DViewer_1.1707.26019.0_neutral_~_8wekyb3d8bbwe
Microsoft.Microsoft3DViewer_1.1707.26019.0_x64__8wekyb3d8bbwe
Microsoft.MicrosoftOfficeHub_17.8414.5925.0_x64__8wekyb3d8bbwe
Microsoft.MicrosoftOfficeHub_2017.715.118.0_neutral_~_8wekyb3d8bbwe
Microsoft.MicrosoftSolitaireCollection_3.17.8162.0_neutral_~_8wekyb3d8bbwe
Microsoft.MicrosoftSolitaireCollection_3.17.8162.0_x64__8wekyb3d8bbwe
Microsoft.MicrosoftStickyNotes_1.8.2.0_neutral_~_8wekyb3d8bbwe
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Microsoft.MSPaint_2.1709.4027.0_neutral_~_8wekyb3d8bbwe
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Microsoft.WindowsMaps_5.1706.2261.0_x64__8wekyb3d8bbwe
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PricelinePartnerNetwork.Priceline.comTheBestDealso_1.2.0.0_neutral_~_mgae2k3ys4ra0
PricelinePartnerNetwork.Priceline.comTheBestDealso_1.2.0.0_x64__mgae2k3ys4ra0
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WildTangentGames.63435CFB65F55_2.0.37.0_x64__qt5r5pa5dyg8m

 

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