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Just_a_guy1776
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HDD failure after memory test cancel

HP Recommended
Pavilion 15z-aw000
Microsoft Windows 10 (64-bit)

My HDD failed after doing a memory test.

 

I replaced the battery a month or so ago and after running it down yesterday, I plugged it in and saw that it wasn’t charging. I changed cords, still not charging. I read that new batteries needed to be calibrated so I looked at HP’s process and followed the instructions to loop the memory test. After it started, I realized there was still 10+% of battery power remaining so I planned to use the computer and discharge the battery more quickly; I canceled the memory test and allowed the software to reboot the computer. The computer would not reboot. It doesn’t get past the HP logo, and just stays in the diagnostic/repair process. 

 

I tested the HDD and got this error: Short DST failed: RU2BS8-8KRAB5-MFPUQJ-60R203

 

So, the HDD failed while running HP’s diagnostic software, or is there a glitch which makes the computer think the HDD is bad but it’s actually fine...?

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banhien
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HP Recommended

@Just_a_guy1776 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use Cloud Recovery tool:

 

                 https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
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