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Featured blog article:

Locked

‎06-04-2019 04:35 PM

HP Recommended
Product: 9470m
Operating System: Microsoft Windows 10 (64-bit)

Hello!
I own an second-hand Laptop Folio 9470m, and its orginal owner is unknown, and I  can't access BIOS Setup because I don't have Password,  what should I do now? 
I following instructions from HP support (Contact with HP Support to  get SMC.bin file) but they don't send me that file!

They don't send me just because I do not have any invoices, but this Notebook is unknown original owner, so I don't know what next to do.

1 REPLY 1

‎06-04-2019 04:42 PM

HP Recommended

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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