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‎02-22-2020 02:44 PM

HP Recommended
Product: HP 10-p 010nr
Operating System: Microsoft Windows 10 (64-bit)

My HP 10-p010nr notebook windows 10 updated overnight and now all it do is restart to the logo and goes light blue blank and restart. Could it be there is not enough storage or is the battery going bad? I have tried everything, even tried to factory reset  and it wont let me do a recovery. Please advise. Thanks in advance.

1 REPLY 1

‎02-23-2020 02:52 PM

HP Recommended

Hi,

 

did you tried to use the Windows 10 Recovery Mode and then go back to the date before the update? If that's working then I would update the drivers to the latest version via the HP Support assistant before you re-run that update.

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P.S.
I am a volunteer and I do not work for, nor represent, HP
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