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‎09-27-2021 01:39 PM

HP Recommended
Product: HP 11 G8 EE
Operating System: Chrome OS

Hi All,

 

I have about 300 of these Chromebooks in service right now, and have had 8 of them brought to me in the past week or two with the same symptoms- no power from either USB-C charge port, no LED status light on charging, no power or startup, etc.  I have had a lot of other ones of this model start up with a brief "Firmware Updating", do not turn off, etc.  My guess is that something happened with the 8 during a firmware update that effectively bricked the devices.  Is there any option that I have to try to recover these devices other than a new motherboard?  Anyone else experiencing this issue with this or similar models after a recent OS update?

 

I have tried multiple chargers, disconnecting the battery cable, hard reset key combo, etc. with no luck.

 

Thanks in advance for your help!

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