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HP Recommended
HP Notebook - 14-cf0014dx
Microsoft Windows 10 (64-bit)

I got a weird one in my opinions


Believe the laptop was shut off during a Bios Update. I've been trying to reset the Bios via Recovery USB

At first the laptop would show no sign of life other than 3 white flashes while unplugged. when plugged in it was solid yellow and a white flash every 5 ish seconds. took out the batter and turned it on with just the charger the fan started spinning and is boot looping every 5 seconds, with the battery in with charger it does the 3 white flashes and fans spin.
when I hold Windows + V the fans stop but it keeps boot looping. 
No display.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @RussOnCrack 

 

The most important technical document for you:

Maintenance and Service Guide

 

General Information about your BIOS:

HP 14-ch0000, 14-cf0000, 15-da0000, 17-by0000 Laptop PCs - BIOS Simulator

 

In your case: Service is required !
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges should be renewed
- The function of the fan(s) must be checked

Short circuit test

- Bios chip reflash ( chip desoldering, chip programming, chip soldering )

- General cleaning ...

 

My recommendation

If you have no technical skill to do that, you should have it serviced by a professional notebook (chip level) repair store.

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

View solution in original post

7 REPLIES 7
HP Recommended

Hello @RussOnCrack 

 

To help you I need to know the product number (p/n) of your notebook !

 

You will find this information on the back of your notebook printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer, no sensitive data.

It is allowed to post in public, no problem.

 

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

HP Recommended

HP Notebook - 14-Cf0014dx
is this not it?

HP Recommended

there is no P/N only Model, ProdID, and SN.

HP Recommended

Hello @RussOnCrack 

 

Your product number (p/n) is: 5BM69UA

 

(1) Download BIOS to another computer to create bios flash drive

HP Notebook System BIOS Update (Intel Processors)

F.63 Rev.A43.3 MBApr 30, 2021Download

 

(2) Follow this youtube to reflash your bios:

https://www.youtube.com/watch?v=5LLPhdymPeo&ab_channel=thecollegepicker

Use different USB flash drives to test : USB 2.0 / USB 3.0 ! )

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

HP Recommended

the laptop doesn't turn off other then those boot loops, if i take out the charger it doesn't power on. charger in it doesn't power off

HP Recommended

when i hold windows v the power light shuts off too

HP Recommended

Hello @RussOnCrack 

 

The most important technical document for you:

Maintenance and Service Guide

 

General Information about your BIOS:

HP 14-ch0000, 14-cf0000, 15-da0000, 17-by0000 Laptop PCs - BIOS Simulator

 

In your case: Service is required !
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges should be renewed
- The function of the fan(s) must be checked

Short circuit test

- Bios chip reflash ( chip desoldering, chip programming, chip soldering )

- General cleaning ...

 

My recommendation

If you have no technical skill to do that, you should have it serviced by a professional notebook (chip level) repair store.

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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