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‎08-26-2022 04:19 AM

HP Recommended
Product: HP 14-dq0000 Laptop PC (9WQ76AV)

Hi All.

 

Issues with newly bought HP 14S.

 

When hit power button...Caps lock button blinks. Screen flashes white once and then goes black,no message or anything visible on screen.

Caps lock then stops blinking.

 

Charge light on when charged with battery. No start up on screen after above scenario.

Thanks

1 person had the same question
1 REPLY 1

‎08-26-2022 06:25 AM

HP Recommended

Hello @Alanburn 

Sorry to hear that you are having problems ... I would like to help you.

 

Follow the HP standard procedure:

(1) https://www.youtube.com/watch?v=qpiGUojtr3E

(2) Please report your results

Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
youtube.com/watch?v=qpiGUojtr3E
In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
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