• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎02-18-2019 12:26 PM

HP Recommended
Product: HP 15 AB115LA

Hello!


Need help with HP 15 PW


The customer son put the password but forgot it. .


Dislpay Code: A [9A072394]

 

Thanks in advance!

3 REPLIES 3

‎02-18-2019 01:09 PM

HP Recommended

@Miyagik 

 

If A [9A072394] was the last halt code displayed, try entering:

 

0e5ba9fe

or

26950910

 

If neither of the above codes work, you will need to contact HP Support starting on the link below.

 

http://welcome.hp.com/country/w1/en/contact_us.html

 

Regards,

 

DP-K

 

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎02-18-2019 01:14 PM

HP Recommended

They condes doesnt worked 😕

Was this reply helpful? Yes No

‎02-18-2019 01:31 PM

HP Recommended

@Miyagik 

 

Unfortunately, your only other option would be to contact HP regarding this.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.