HP 15 PAVILION CAPLOCK FLASHING ONLY 1 TIME

[Sina25]

My Hp pavilion 15-e016nr is having caplock blinking 1 time. when I checked the back cover; The SERIAL NUMBER is [edited] while the PRODUCT NUMBER is E0L75UA#ABA. so when I typed the serial number on hp support for bios update it is bringing the laptop as same SERIAL NUMBER but PRODUCT as 8G149PA and them identified the laptop as HP Laptop 15s-fr2515TU. The picture it displayed is same with mine, but gives processor as Intel instead of AMD. what can I do?

[VikramTheGreat]

Hi @Sina25,

Welcome to the HP support community.

Thank you for reaching back, The Pc details you shared, I was unable to find your model even using the product number, it shows a different product all to gether, hence I would request you to please reach us on the Private message and please share the image of the Screen that shows the model or open HP Support Assistant it will have the pc details take the image of it and share it in a private message.

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[Sina25]

The serial number is 5CD3240L24 This is the information I got from the hp bios on the motherboard when I used ch341a to read it