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HP Recommended
15-ay103dx
Microsoft Windows 10 (64-bit)

Currently have HP 15-ay103dx that starts to load then shuts off instanly and is in loop like this. It does not post or show HP logo. I tried to reset the notebook but did not work. I update the current Bios with USB drive and it gave code when booting BIOS Recovery (500) and then does the same thing over again with flashing screen. Any ideas? 

1 REPLY 1
HP Recommended

@SysAdminII Welcome to HP Community!

I suggest you perform a hard reset using the below steps and then, attempt a BIOS recovery: click here for steps.

  • Let's perform a power reset as per HP standards:
  • Ensure your laptop is OFF.
  • Unplug all the external devices (If any).
  • Disconnect the power charger from the computer, and remove the battery.
  • Press and hold the power button for about 30 seconds.
  • Connect the power supply (power adapter).
  • Press the power button to turn on your laptop.
  • Then put your battery back.

for more details: Click here

 

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Riddle_Decipher
I am an HP Employee


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