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- HP Community
- Notebooks
- Notebook Boot and Lockup
- HP 15-ay103dx

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09-20-2019 10:14 PM
Currently have HP 15-ay103dx that starts to load then shuts off instanly and is in loop like this. It does not post or show HP logo. I tried to reset the notebook but did not work. I update the current Bios with USB drive and it gave code when booting BIOS Recovery (500) and then does the same thing over again with flashing screen. Any ideas?
09-23-2019 02:52 PM
@SysAdminII Welcome to HP Community!
I suggest you perform a hard reset using the below steps and then, attempt a BIOS recovery: click here for steps.
- Let's perform a power reset as per HP standards:
- Ensure your laptop is OFF.
- Unplug all the external devices (If any).
- Disconnect the power charger from the computer, and remove the battery.
- Press and hold the power button for about 30 seconds.
- Connect the power supply (power adapter).
- Press the power button to turn on your laptop.
- Then put your battery back.
for more details: Click here
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