• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎10-06-2022 04:55 AM

HP Recommended

Hi everyone im having trouble with this Laptop, i've replaced the old HDD (i cannot access it and i cant enter the BIOS with this HDD on) for an SSD but im not able to do any action: the BIOS keep resetting every time i disconnect it from the power supply (already changed and tested 2 different CMOS batteries) and i can't even change any settings, when i came to check if the settings are being modified everything is just like before (default settings). Ive tried to flash the Bios (USB flash win+B) with the correct one (HP support) for my Board ID (8330) but i get the "image verification failed" at the end. I cant boot from USB nor DVD with F9 (only EFI options) with supplies that work on other PCs. Any advice is welcome. Thank you for your patience, regards.

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.