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‎06-22-2019 11:50 AM

HP Recommended
Product: HP 15-d000 Notebook PC series
Operating System: Microsoft Windows 10 (64-bit)

When I try to open the Bio's all it gives me is a black screen but the back light is working. it can't or won't go into the Bios Settings. Does anyone know how to fix this or to reset it? if you do any help would be greatly appreciated.

1 REPLY 1

‎06-24-2019 05:45 PM

HP Recommended

@ScottBeebe81 Welcome to HP Forums Community!

Have you updated the BIOS in the recent past?

 

I suggest you attempt a BIOS recovery to resolve bios related issues using the below steps:

 

Step 1: Recover the last working BIOS version

Perform a series of keyboard presses to launch an automatic BIOS recovery. This option is available for many HP computers with a functioning hard drive.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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