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- HP 15-db0069wm Locks Up nothing helps but to turn it off!

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10-07-2021 03:46 PM
Help!
HP 15-db0069wm Locks Up nothing helps but to turn it off! All of a sudden out of nowhere the mouse quits being usable, all of the keys and the touch-pad do nothing -- Even Control Alt Delete cannot be typed in (keypad is non-functioning)
It has happened several times -- very frustrating not sure if it is the BIOS acting up, or the hard-drive, or something else?
The only way to get the laptop back from being FROZE is to hit the On-OFF button and Shut it OFF and wait for a minute then start it up and wait while it reboots itself (which may take several agonizing minutes - as I always wonder if it will come back from that crash?)
10-08-2021 06:58 AM
It can be a single process that stops everything.
Reboot your laptop
Type in the search box cmd
execute this file as administrator
then type these 2 commands (copy&paste)
DISM.exe /Online /Cleanup-image /Restorehealth
sfc /scannow
it will take 5-10 minutes to check and repair system files.
This helps in many cases