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HP Recommended
Serial Num.: 5CD443748N
Microsoft Windows 10 in S Mode

   I am having trouble with my HP 15 laptop. Its stuck on the HP logo loop. I’ve done:

-Window key and B key

then the computer said a new battery was needed so I got a new battery

-power + Esc+ F2

system check: “The System Check Command File is improperly formatted or missing.”

-power + Esc + F11

The HP logo loop comes back on and blacks out.

1 REPLY 1
HP Recommended

@PCuser0141

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. If the issue persists, follow next steps.

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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