HP 2000 boot device not found

[JimmyRHill]

Hey! Hope someone can help. When I power on my HP 2000, the message, "boot device no found" displays. It also prompts me to press "F2" to run a system diagnostics test. I have yet to run a memory test. (Because it lasts 15 minutes) When I run the hard disk "Extensive Check", it displays the messages, "SMART Check : NOT INSTALLED" and "Long DST : NOT INSTALLED"

Any help would be MAJORLY appreciated!
Thanks again for any help!

[greenbergmethew]

Step 1: Perform a hard reset

HP Notebook PCs - Performing a Hard Reset or Forced Reset:

1. Turn off the computer.
2. Remove the computer from any port replicator or docking station.
3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
4. Unplug the AC adapter from the computer.
5. Remove the battery from the battery compartment.
6. Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.
7. Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices.
8. Press the Power button to turn on the computer.
9. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
10. After reconnecting each of the peripheral devices, run Windows Update and HP Support Assistant to update all device drivers.

Step 2: Restore BIOS default settings

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 key to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Using the arrow keys select Yes and then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.
7. If the computer restarts normally and the error message does not display, you are done. If the error message displays, proceed to the next step.

Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI

1. Plug the AC adapter into the computer.
2. Press the Power button for at least five seconds to turn off the computer.
3. Turn on the computer and immediately press the F2 key repeatedly, about once every second.
4. When the HP PC Hardware Diagnostics UEFI screen displays, click Component Tests.
5. ClickHard Drive.
6. Click Quick Test.
7. Click Run once. If the computer has more than one hard drive, click Test All Hard Drives.
8. The Quick Test begins.
9. When the test is complete, the results are displayed on the screen. Test results are also available under Test Logs on the Diagnostics UEFI main page.
10. If the hard drive passes the Quick Test, proceed to the next step to run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. Continue following these steps to run the Extensive Test.
11. Click Main Menu, and then click Component Tests.
12. Click Hard Drive.
13. Click Extensive Test.
14. Click Run once. If the computer has more than one hard drive, click Test All Hard Drives.
15. When the Extensive Test is complete the results are displayed on the screen. If the hard drive fails one of the tests, write down the specific failure information. The information is also available under Test Logs on the Diagnostics UEFI main menu.

Step 4: Reseat the hard drive:

Before you begin reseating the hard drive:

• You might need a Phillips head screwdriver or similar tool.
• Transfer the computer to a clear, flat, stable work surface over a non-carpeted floor.
• HP strongly recommends the use of an anti-static wrist strap and a conductive foam pad when working on the computer.
• Press and hold the power button for 5 - 15 seconds to turn off the computer.
• Disconnect the power cable.
• If your notebook model features a removable battery, remove the battery.
• Disconnect and reconnect the internal hard drive. For instructions to complete this procedure, refer to the Maintenance and Service Guide for your notebook model, found in the User Guides section of your notebook product page on the HP Customer Support
• Once the hard drive is reconnected and the computer is reassembled, attempt to start the computer normally.
• If the computer restarts normally and the error message does not display, you are done. If the error message displays, proceed to the next step.

Step 5: Perform an HP System Recovery:

Performing an HP System Recovery (Windows 10):

• Pressing the F11 key, clicking Troubleshoot, and then selecting HP Recovery Manager

OR

• Searching for and selecting HP Recovery Manager, and then clicking Windows Recovery Environment

Performing an HP System Recovery (Windows 7):

1. Turn off the computer.
2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
3. Turn on the computer.
4. Click Start , click All Programs, click Recovery Manager, and then click Recovery Manager again.
5. If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes.
6. Under I need help immediately, click System Recovery.
7. The Recovery Manager asks if you want to restore the computer to its original factory shipped condition. Click Yes, and then click Next.
8. The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Recovery Manager window appears.
9. Click System Recovery.
10. When System Recovery prompts you to back up your files, select a backup option:
11. If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
12. Click OK in the warning that appears.
13. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
14. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
15. Before using the computer, update and protect your computer. Reinstall any virus and security software that was installed before the system recovery.
16. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.

[JimmyRHill · Accepted solution]

Thanks a million for the reply. I've gotten to instruction 8 on step 1. Sadly the startup menu doesn't display. It only tells me that the boot device isn't found and then prompts me to "install an operating system on my hard disk". As I'm not very computer savvy, I have no idea how to do this.

[greenbergmethew]

install an operating system on my hard disk:

1. On the Start screen, type Computer, press and hold or right-click Computer, and then tap or click Properties.
2. Look under Windows edition for the version and edition of Windows that your PC is running.
3. Look under System for System type to see if you're running a 32-bit or 64-bit version of Windows.

The Start screen can also help you know the operating system. Here's what it might look inWindows 8 and Windows RT.

This is a known issue that may occur when you first install build 9926 of Windows 10 Technical Preview. You may find a fix for the issue by checking for Windows Updates. To do this without the Start menu:

1. Tap or click the Internet Explorer icon.
2. Type cominto the address bar and hit Enter.
3. If you are prompted to run a control, click Yes.
4. This should bring up the Check for Updates window. Install updates.

If no update is available, or the available updates don’t resolve the issue, reboot the device. The Start menu should come back. To reboot without using the Start menu:

1. Hold down the Windows key and press L to Lock the device. Swipe up or press Enter to get the log in screen. Use the Power icon on the log in screen to restart the computer.
   
   OR
2. Hold down the Windows key and press R to get a Command Prompt. At the prompt, type shutdown –r to reboot the device.

You may be able to correct this by re-registering the package. Run a Powershell script using the following steps:

1. Press Ctrl+Alt+Del. Select Task Manager.
2. From the File menu, select Run new task.
3. Type powershell, put a check mark next to Create this task with administrative privileges and tap or clickOK.

Paste or type the following at the Powershell prompt, and hit Enter:

Get-appxpackage -all *shellexperience* -packagetype bundle |% {add-appxpackage -register -disabledevelopmentmode ($_.installlocation + “\appxmetadata\appxbundlemanifest.xml”)}

If none of these solutions are working, please check that your User Account Controls are set to the default recommended settings.  You can find this control by going to Settings and searching for “User Account Control”. Once the control page opens, set it to “Notify me only when apps try to make changes to my computer” and click OK. 

Also, make sure you’re using an administrator account, and that you are not on a child, guest or standard user account when attempting these solution steps.  To check this, go to Settings > Accounts > Other user accounts. This will list all the active users and whether they have administrator privileges.  If you’re current account is not an administrator account, you’ll need to sign out and then sign into one of the existing administrator accounts listed. From there, go back to this page, click the entry for the account you were using, click Edit, and then switch the account to Administrator.

[JimmyRHill]

There's no where for me to type. As soon as I turn on the laptop. It goes to black screen and shows the "boot device not found" message.

[JimmyRHill]

I didn't mean to say answer solved but the way.

[YourKard]

Did you ever get this fixed?