07-29-2017 03:33 PM
I bought this laptop on EBAY sans hard drive. No problem installing the drive or OS, but I can't access the BIOS Setup utility due to it being password protected.
I'll try to provide any additional information upon request.
Solved! Go to Solution.
07-29-2017 03:41 PM
For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
When talking to the HP rep ask them to escalate your service request.
07-29-2017 03:44 PM
How to Bypass or Remove a BIOS Password by Removing the CMOS Battery:
The simplest way to remove a BIOS password is to simply remove the CMOS battery. A computer will remember its settings and keep the time even when it is turned off and unplugged because these parts are powered by small battery inside the computer called a CMOS battery. If we pull out this battery, the computer will forget alot of its hardware settings, including its BIOS password. This should not be performed on Laptops if you are not experienced working with laptop hardware.
Anyway, open up the computer case using a screw driver and locate the flat, circular and metallic CMOS battery. It should look something like the picture to the right. Some computers have this part standing upright.
Once you have located it, observe how the latches are holding it. There are many different ways to remove a CMOS battery but the most common way on newer computers can be seen in the picture below.
Make sure to power down the computer, unplug the power cables and unplug any USB devices if they are powered. The computer must not be able to get power from anywhere for this to work. Take out the CMOS battery and wait 10 – 25 minutes before putting it back in. The reason for this wait is because the computer can still store power in its capacitors even though everything is unplugged. The waiting period allows enough time for them to discharge.
Plug everything back in, power up the computer and enter the BIOS again. If everything went well there should be no more password. In some cases, if you get weird error messages during bootup now, you will need to goto “Load BIOS Defaults” in BIOS and save the changes to fix them.
07-29-2017 03:53 PM - edited 07-29-2017 03:58 PM
Please do not post incorrect information.
Removing the BIOS/RTC battery will not work on all EliteBooks and ProBooks.
Since the model laptop ends with 70 (6570b) my unlock program will not work.
They need to contact HP
10-27-2019 12:49 PM
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.