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‎02-18-2019 05:31 AM - last edited on ‎02-18-2019 08:30 AM by Retired

HP Recommended
Operating System: Other

i forgot my bios password and now i cant use my laptop ive read abouth that and i think ill need smc.bin file for this but cant find how to get this file.. so please can u help me ?hp info.jpg

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‎02-18-2019 05:50 AM

HP Recommended

Welcome to the HP Support Community  @Ivanoff09 

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC  will cause it to fail.

 

REO

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