• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎07-15-2022 05:22 AM - last edited on ‎07-15-2022 07:13 AM by Retired

HP Recommended
Product: HP 840 G1
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have an issue with my aunts HP 840 G1 - she brought to me to fix it after when she left over night it in sleep mode plugged into charger. Laptop decided to stop giving any signal and would not even boot and turn on LED.  I have checked everything, cleaned every single connector with IPA and have managed to have the LED to turn on and charge (there are no visible signs of any kind of damage inside btw). Now the laptop gives such error codes:
https://www.youtube.com/shorts/QKZElmzI3Xw

Could anybody tell me what they mean and how to approach it? The only thing I found is https://support.hp.com/us-en/document/ish_1997719-1528356-16. Is iGPU failing and whole CPU needs to be re-soldered?

Thanks for your help!

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.