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HP Recommended
HP 840 G3
Microsoft Windows 10 (64-bit)

Hi,

 

I have just received new HP 840 G3 model and installed it with the latest Windows 10 64x 1511 build.

 

Everything works fine, but when I set up a DriveLock Password in BIOS, notebook won't boot into Windows. It says there is no disk, after a while it restarts itself and after that I can finally type my DriveLock pass and boot into Windows.

 

This issue only occurs when the notebook is shutdown from Windows, when I turn it off by holding the power button, everything is normal.

 

I have the latest BIOS version (1.05) and Intel Rapid Storage Technology Driver

 

Could you please provide me with any suggestions?

 

Thanks

Jan

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Try this.  (be ready for the unit to turn off.)

open the CMD as a admin.  (windows key, type CMD, press shift+enter, click yes at the UAC)

Type Shutdown /s /t 0 (enter)
After shutdown if the unit boots back up successfully.

The issue will need to be solved by a firmware update in the future for now you need to disable hybrid shutdown.

Google -  turn off hybrid shutdown windows 10
The first hit will give you a nice tutorial.

The issue is, the UEFI is seeing the S4 state as a active state, the hard drive does not.  The system is not initalizing the drive as if it is coming out of S5 (Full power off) and can't find the drive as a result.

Currently many manufatures are having issues with the new windows power states, I would bet the above is the problem. 

View solution in original post

1 REPLY 1
HP Recommended

Try this.  (be ready for the unit to turn off.)

open the CMD as a admin.  (windows key, type CMD, press shift+enter, click yes at the UAC)

Type Shutdown /s /t 0 (enter)
After shutdown if the unit boots back up successfully.

The issue will need to be solved by a firmware update in the future for now you need to disable hybrid shutdown.

Google -  turn off hybrid shutdown windows 10
The first hit will give you a nice tutorial.

The issue is, the UEFI is seeing the S4 state as a active state, the hard drive does not.  The system is not initalizing the drive as if it is coming out of S5 (Full power off) and can't find the drive as a result.

Currently many manufatures are having issues with the new windows power states, I would bet the above is the problem. 

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