HP All-in-One - 22-b013w (Touch) (ENERGY STAR)

[ibekyminaz]

Somehow when restarting my all-in-one it restarted in Airplane mode, no clue how or why, but i have pulled up various suggestions on correcting this but to not avail and to make  matters worse it will not accept my password/code to try to repair/reinstall or even log in, i desperate and need advice or help,  I realize am not connected to my internet which also presents a problem.  Short of taking electric shock to it and hoping for the best does anyone know a solution please and thank you.  Ibekyminaz

[Lil_Boy_Blue]

Hi
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

[ibekyminaz]

Sir, I did as you suggested the hard close and the diagnostic (computer passed all)  but to no avail  i am still locked in Airplane Mode and the computer still  accept my password nor my pin.  Am not even sure how it happened  when i was prompted to restart after updating  my HP  Support Assistant  information  and adding  a game.  I have never, myself, put or used  airplane mode on my all-in-one desktop.  Its primary use for me is gaming and movies.  So, i Thank You and request additional possible solutions that you might think as possibilities.  Or anyone else who might suggest a solution.  Thank you Ibekyminaz

[Lil_Boy_Blue]

Hi

Define "Airplane mode" please?

Airplane Mode turns off the Wi-Fi capability, it does not prevent the normal use of the computer.

""accept my password nor my pin""

What password, is NOT accepted?

What PIN is NOT accepted?

What/Which screen do you see, take a picture and post it if you can.

[ibekyminaz]

Sir, in the lower right corner in the login screen pops up a gridded sphere and when clicked on a rectangle shaded box appears with    the words Airplane mode.   I have tired  several times to change/delete it out but cant.  I have a password or number code to access the computer, it is not a system password , just the screen log in . When i try either the  screen comes  back wrong try again where it use to also offer a hint if you needed it, no more.  I have never experienced  this before on any previous computers and am trying to explain  with out sounding dense myself or confusing .  thank you  ibekyminaz

[Lil_Boy_Blue]

Hi

 This is what you mean,

except mine actually shows the Aeroplane?

You log in and fix it.

Can you actually login?   YES or NO.

The AeroPlane mode, sometimes called Airplane, is controlled on my PC by F12 and the attached file.

So .........        ???????????

[ibekyminaz]

no  i cant log in  I can esc  into  menu but anything that requires password/pin am unable to access, its like my password/pin has been altered

[Lil_Boy_Blue]

Hi

Well forum rules mean I don't help with any password related issues.