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‎09-29-2022 07:06 PM - edited ‎09-30-2022 05:03 AM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 15-ed1000 IDS Base Model
Operating System: Microsoft Windows 10 (64-bit)

HP assistant on my laptop indicated a BIOS update was needed. I began the process. All seemed to be going fine and the update progress bar moved rapidly to 90+%. I stepped away to let it complete the process, and when I came back a couple minutes later the screen had gone blank. Glowing as tho powered, but blank and the machine doesn't respond to any keystrokes. I'm afraid the update has bricked my laptop. Any steps I can take to recover it?

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1 person had the same question
2 REPLIES 2

‎09-29-2022 08:01 PM

HP Recommended

@kcburk1 

 

It should restart to update BIOS and the bar is going up then restart again. Normally the process takes few minutes and we SHOULD NOT go away during the BIOS update process.

 

Hope your machine is OK now

 

Regards.

BH
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‎09-30-2022 05:01 AM

HP Recommended

Left it overnight Incase there were background ops going on I couldn't see. This morning it is as I left it. Not sure what different would've made if I'd watched the screen go black or had my back turned. In either event the result is the same. 

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