• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎08-01-2021 05:57 AM

HP Recommended
Product: Pavilion 15-cw1500sa
Operating System: Microsoft Windows 10 (64-bit)

About a week ago my laptop installed a BIOS update (along with some others), which failed and has rendered the laptop unusable. I've tried everything that I can find on the HP Support (Win + V, Win + B, USB recovery etc), but none of this has worked, it just gets stuck in a BIOS 'recovery' / 'verification' loop (see pics below). I've found some threads with similar problems but can't see a way to fix my problem using those methods. Please can someone help?! It's (just - 2 months) out of warranty so no prospect of HP fixing it. Someone has suggested removing the CMOS battery from the motherboard to reset the BIOS - I've taken the back off the laptop but the CMOS battery isn't readily removable and I daren't try to remove the motherboard to find it in case it completely screws up the laptop (if it isn't already). Thanks in advance!!

 

Picture1.jpgPicture2.jpgPicture3.jpgPicture4.jpg

 

 

Category:
3 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.