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‎12-05-2022 08:21 AM

HP Recommended
Product: HP Pavilion Gaming Laptop - 15-dk1056ur
Operating System: Microsoft Windows 11

So I have an HP gaming laptop that I've had maybe 2 yrs now and got Forced into an update that kept looping saying something about the image failing. After it failed for ten minutes I restarted.

 

Now however it is refusing to go past 0% and is stuck. I can't restart it or turn it off, it stays on when I close it and no matter how long I press the button. The fan is going loud and I am unable to do anything it seems 

1 person had the same question
1 REPLY 1

‎12-10-2022 01:17 AM

HP Recommended

Hi @PastelAngel,

 

 Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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