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‎10-08-2021 03:46 AM - edited ‎10-29-2021 03:22 AM

HP Recommended
Product: Elitebook 840 g3
Operating System: Microsoft Windows 10 (64-bit)

I have seen a lot of people struggling with this issue, some users are getting errors like this when trying to enable power-on authentication:

  • "An error has occurred: An internal error occurred 0x8007054F"
  • pladduserresult:0x6

 

there is even an unresolved thread here (https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-Client-Security-Can-t-enable-Power-On-Auth...), comments are closed so I am forced to open a new thread to submit my solution to this annoying issue.

 

I followed this steps to fix the issue on a HP Elitebook 840 G3 (windows 10 pro 64bits).

step 1. uninstall HP client security. make sure to mark "remove all data" when uninstalling.

step 2. if bitlocker is enabled, disable bitlocker completely on all drives.

step 3. update BIOS to latest version  with HP Image Assistant

step 4. make sure to have TPM 2.0 installed, if not, then update it (https://support.hp.com/us-en/document/c05381064)

step 5. make sure that you have BIOS Admin account password

step 5. once all this done, install again HP Client Security from a Local Admin profile (don't do it from a domain user) and then try enable power-on authentication. I installed this version of HP Client Security (https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98508.exe)

 

hope this helps to fix your issue

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