HP Cloud Recovery Tool: error 0XC00412

[iTsmy]

My laptop model is HP ENVY x360 Convert 13-bd0521TU (4U6P7PA). I am going to use the HP cloud recovery tool to download the recovery media, but it is prompted that the Product ID does not match or is invalid. It seems that many people have encountered similar problems. How to solve it? Thank you.

[Raj_05]

Hi @iTsmy,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 0XC00412 when using the HP Cloud Recovery Tool typically occurs when there's a mismatch between the product ID on your laptop and the recovery media being generated. Here are a few steps to help resolve this issue.

Check the Product ID

Ensure that the product ID listed in the system is correct. You can find the Product ID by following these steps:

• Press Windows + R, type msinfo32, and press Enter to open the System Information window.
• Look for Product ID in the summary. Compare it with the product ID shown in the HP Cloud Recovery Tool. If there’s a mismatch, this might be the cause of the issue.

Use the Correct Model

Make sure you're selecting the correct model and version of your HP laptop in the HP Cloud Recovery Tool. Sometimes, selecting an incorrect model can trigger this error.

Reinstall the HP Cloud Recovery Tool

• Uninstall the HP Cloud Recovery Tool and reinstall the latest version from the official HP website.
• After reinstalling, restart the laptop and try running the recovery tool again.

Update BIOS and Drivers

Sometimes, the error is caused by outdated BIOS or system drivers. Check if there’s a BIOS update available for your HP ENVY x360 model:

• Go to HP Support, enter your model number, and download the latest BIOS version.
• After updating, restart your laptop and try the recovery process again.

Check the HP Cloud Recovery Tool Version

Make sure you are using the latest version of the HP Cloud Recovery Tool. Visit the official HP website and download the latest version.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support