HP CoolSense - HP Spectre x360 overheating issues

[YoHoHoanda]

I really love this laptop, it reminds me how silly I am to buy a gaming laptop in the first place because most of my gamaes are not power hungry at all, in fact, Intel HD Graphics 620 could beat most of them easily, well some of them are not.

However, HP Spectre x360 is not comfortable by any means. It overheats rather quickly and makes me worried sometimes. I have updated the BIOS to v34 and the overheating issues still exist. I am trying to install HP CoolSense but it won't as it claims it is not supported, although the Accelometer sensor is installed, however I am not sure about the thermal sensor.

Is there any alternative to solve this overheating issues? I am about to return this laptop if this continue as I am afraid I will forced to replace the units every 1 - 2 years, which I will not have the time for.

tomsguide recommends to install it.

http://www.tomsguide.com/faq/id-3366814/prevent-heating-issues-spectre-x360.html

[DavidSMP]

HI @YoHoHoanda,

Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance regarding issues with the computer overheating. Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this.

• Is this a recent occurrence? Did it happen after a power surge or outage?
• Did it occur after a recent software or Windows update?
• Please let me know the complete model# of the X360 notebook to assist you better.
   
• For now please try performing all the relevant steps from this link: http://hp.care/2hxbop8 to reduce heat inside the computer.
• If the issue persists, then there is more to it than meets the eye. The issue could be hardware related. You could contact HP phone support to get the computer serviced.
• Cool sense does not get installed because that technology is not supported and may not be compatible with your notebook.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Otherwise, as you said, if the computer is within a return window, please return it to the store from which you purchased it from for an exchange of the same HP model or a different HP model. I am being honest about it without beating around the bush by keeping your best interest in mind.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂