• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-12-2017 02:50 AM

HP Recommended
Product: Hp pavilion 15n213-tu
Operating System: Linux
Hi
i am anshuman , i want hp pc diagnostics (f2 startup repair) ............ My laptop came with windows 8.1 preinstalled and after 2 years my system became unboot .. so, i installed windows 8 (not 8.1) . . . . , and after installation i tried installing drivers . . . . . . . Every driver worked perfectly except the bios ones . . . .....,. The system became nonworking and during start a message 'a disk read error occured ' sticks on the screen so, i tried installing ubuntu and gatcha !!! It worked perfect and system succesfully boots in it
so now i need hp pc diagnostics for my ubuntu system

thanks in advance
2 people had the same question
6 REPLIES 6

‎02-12-2017 03:19 AM

HP Recommended

The best you are going to be able to manage is installing the HP PC Hardware Diagnostics 3-in-1 USB Key to a USB Flash drive. That is because the softpaq that installs it to the hard disk is for Windows operating systems.

 

You can download it from the following link.

http://ftp.hp.com/pub/softpaq/sp78501-79000/sp78883.exe

 

It is also available at the following web page

http://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html?jumpid=va_r602_us/en/any/pps/pl_...


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎02-12-2017 03:22 AM

HP Recommended
Thanks !
Was this reply helpful? Yes No

‎02-12-2017 03:29 AM

HP Recommended

You're welcome. Feel free to mark my previous post as the accepted solution.

               🙂

 

 

You can boot to the flash drive anytime to access the Hardware Diagnostic.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎02-12-2017 03:34 AM

HP Recommended
Sir , how can i boot from it. . . . , by simply pressing f2 or by f9(change boot priority)
Was this reply helpful? Yes No

‎02-12-2017 05:01 AM

HP Recommended

Make the usb flash disk.

 

Plug it into a usb port.

 

Press the power button and immediately tap the nEsc key or the F9 key.

 

Choose the flash disk to boot to.

 

That should invoke the three options on the usb flash disk.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎02-12-2017 12:20 PM

HP Recommended
Thanks
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.