HP Diagnostic tool popped up asking to run

[rysiom1966]

Hello, 

today this HP Diagnostic window popped up asking me to run the tool, so I did. I told my diagnostic tool is out of date. 

There was a URL link I followed, but it lead to a generic site. 

https://www.hp.com/us-en/home.html

I had to go through guesses to figure out what to do. 

The site lead me to the page where I could identify the software updates, and there a lot of them Here is the list:

 AMD High-Definition Graphics Driver-sp158892.exe
ELAN Fingerprint Sensor Driver-sp154074.exe
HP Application Enabling Software Driver-sp153009.exe
HP Connection Optimizer-sp160169.exe
HP Laptop 17-cp2003ns (9U8J7EA) Software and Driver Downloads _ HP Support.pdf
HP Laptop 17-cp2003ns 9U8J7EA Software and Driver Downloads HP S.mp4
HP-BIOS-UPDATE-sp163315.exe
HP-RALTEC-Audio-sp154229.exe
HP-Synaptic-touchpad-sp158911.exe
Intel-Solidigm SSD Firmware Update-sp155903.exe
Realtek RTL8xxx Series Bluetooth Driver-sp153732.exe
Realtek RTL8xxx Series Bluetooth Driver-sp165740.exe
Realtek RTL8xxx Series Wireless LAN Drivers-sp157102.exe
Samsung PM9C1 SSD Firmware Update-sp156710.exe
Western Digital SSD Firmware Update-sp156921.exe
WIN-DIAG-EFI-sp161698.exe
WIN-DIAG-sp165685.exe

I suspect I need to run the last two, but do I really need to run all these?

I renamed the files to have them discoverable, instead f the cryptic cpXXXXX file names. 

Due to lack of further instructions, I am not sure which ones are critical. Can someone offer some guidance please?

Kind Regards, 

Ryszard

[Pallipurath]

Hi @rysiom1966,

Welcome to the HP Support Community.

Thank you for posting your query.

If your HP Diagnostic Tool has informed you that it is out of date, you can follow these steps to update it:

Go to the HP Support Website:

• Visit HP Support to download the latest version of the HP Diagnostic Tool.

Search for Your Product:

• Use the support webpage to enter your product's name or number to find the appropriate diagnostic tools that are available for your specific HP device.

Install the Latest Version:

• Follow the instructions on the download page to install the HP Diagnostic Tool on your computer.

Run the Diagnostic Tool:

• Open the updated tool and allow it to run diagnostics on your HP device. Follow the prompts to complete checks or updates.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.