• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-06-2020 05:53 PM

HP Recommended
Product: Dm 4 1265dx
Operating System: Microsoft Windows 7 (64-bit)

Hello everyone,

 

I am having keyboard issues with this model (some keys not working on two different keyboards, original and replacement), so I was following some guides on this very board and one of them suggested updating the BIOS. I had version F23 and tried F27, got a write error with the BIOS update utility and now I only get a black screen with blinking caps lock when booting. So, i tried the windows + b and windows + v, plus power for 2/3 seconds and it doesnt work. It it possible I dont have the bios recovery partition, as I bought this notebook second hand?

 

If not, is it possible to rebuild this partition on a USB Stick and recover the BIOS with any image ? Btw, I´ve tried using the BIOS update utility provided in the download section of the motherboard and it doesnt even start - I just get a dialogue box with an error regarding InsydeFlash.exe. 

 

 

1 REPLY 1

‎03-07-2020 02:17 AM

HP Recommended

Hi
Hopefully one of these documents will cover (and solve) your problem...
https://support.hp.com/ca-en/document/c00042629
https://support.hp.com/us-en/document/c02693833

https://support.hp.com/us-en/document/c04126730


 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.