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wod0bow
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Message 1 of 3
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HP DriveLock - No password prompt. Can’t unlock drive.

HP Recommended
Elitebook 820G1
Microsoft Windows 10 (64-bit)

Hello. I tried to idę DriveLock. I already set password for my drive, but when I start notebook I don’t get password prompt. Instead I get info that there is no boot device.

1. I know password for drive lock

2. I don’t see option to unlock/disable drivelock under BIOS (security tab). Only see the set password option (with information that the drive is locked when I try to do this), DriveLock password on restart (enabled) and automatic drive lock (disable/enable) no other options in BIOS.

3. The drive status is Locked

4. There is no option to unlock this drive via BIOS.

5. After restart I don’t have password prompt from DriveLock to enter it.

2 REPLIES 2
MarcusC
Moderator
Moderator
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Message 2 of 3
Flag Post
HP Recommended

Hey @wod0bow  🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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wod0bow
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Message 3 of 3
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HP Recommended

1. I don’t want to bypass security measures. I just want to see the password box to enter password. It should be a normal behaviour of system as described in documentation. If You can’t understand what is written don’t reply to the post.

2. I have password. Didn’t forget it. Just after I set it in BIOS there is no option to enter it after reboot. Are You a bot who just search a keywords?

3. It will be kind if You can read the post from Your clients before You copy paste something like that. I have 4 devices from HP. 2 Laptops and 2 workstations. With that kind of support… I think that I will consider another hardware vendor in my next purchase.

4. I think that the problem could be that the password was set to M.2 NGFF drive. It was the drive 2 (sdb on Linux) so like in SATA2 port. Maybe if I put it to M.2 NGFF - SATA converter and install as a 2.5” SSD I will see the box to enter the password and unlock it. I already ordered this type of converter. If it helps and the system start to working as it should with documentation I will enter here solution.

 

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