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‎07-17-2018 10:25 AM

HP Recommended
Product: Elitebook 840 G1
Operating System: Microsoft Windows 8 (64-bit)

Hi,

 

How can I reset forgotten BIOS password on my HP EliteBook 840 G1 laptop?

 

I already tried removing RTC cell (battery), but it didn't help

5 people had the same question
1 REPLY 1

‎07-17-2018 01:17 PM

HP Recommended

@Korny2018

 

You will need to Contact HP Business support - they should be able to send you a customised SMC.bin file which you can use at boot to reset the password.

 

You can contact HP Business Support in your country via

 

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

or

 

https://support.hp.com/us-en/contact-hp

 

Just to note, I would mention that you have already tried removing the rtc battery - as smc files are time coded, a large disparity between the system clock and the time encoded in the smc will cause it to fail.

 

Regards,

 

DP-K

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