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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
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‎05-27-2017 02:17 PM

HP Recommended
Product: HP ENVY 17
Operating System: Microsoft Windows 10 (64-bit)
When booting I get a black screen and the CAPS lock key emits two led blinks repeatedly.

I've already tried to do a AC Power reset and have tried to load the latest successful BIOS using WIN+B. Neither worked. Any suggestions?
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-27-2017 02:41 PM

HP Recommended

Have you checked your Support page for a BIOS downlaod that allows making a usb flash drive? Use the button at top of this page titled Support. Choose Software and Drivers. Enter your "full" Model number or Product number to find the correct page. (Envy 17 is the series)

If you need help finding full Model or Product number review this document:

https://support.hp.com/in-en/document/c00033108

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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4 REPLIES 4

‎05-27-2017 02:41 PM

HP Recommended

Have you checked your Support page for a BIOS downlaod that allows making a usb flash drive? Use the button at top of this page titled Support. Choose Software and Drivers. Enter your "full" Model number or Product number to find the correct page. (Envy 17 is the series)

If you need help finding full Model or Product number review this document:

https://support.hp.com/in-en/document/c00033108

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎05-27-2017 02:50 PM

HP Recommended

To review the process of using a usb flash drive to recover BIOS start with Step 2 in this document:

https://support.hp.com/in-en/document/c02693833#recover

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎05-27-2017 02:56 PM

HP Recommended

I actually did this right after posting and am using the computer with the updated BIOS. I downloaded the same file from the HP site and loaded it onto the Flash drive and all worked well. Not sure how the file got corrupted in the first place...

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‎05-27-2017 03:13 PM

HP Recommended

Happy to hear you are back up and running!

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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