-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
10,592
863
528
HP Recommended
Hello @Ashtaylor18
Sorry to hear that you are having problems ... I would like to help you.
(1) Disconnect internal battery
--->>> HP ENVY x360 Maintenance and Service Guide
Page 47 Component replacement procedures
Page 48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
(2) Disconnect charger
(3) Press and hold <power> button for 30 seconds
(4) Connect charger ( do not connect battery ! )
(5) Power on notebook
(6) Please report your results
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community