HP ENVY Randomly shuts down. Why?

[Ethan_Nazareth]

My HP ENVY 15 NOTEBOOK randomly shuts down. It has a habit of doing this when im doing the most important things. Please...This has been taking place for the last 3 days CONTINUOUSLY. Please help me to fix this asap and get back to me.

[Riddle_Decipher · Accepted solution]

@Ethan_Nazareth

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 
 

As I understand the computer randomly shuts down, such issues always capture an error message with the report of why windows is crashing via a Blue screen,

However, since you haven’t captured the error code or message, as the blue screen hasn't appeared, I would request you to follow the below steps to capture and reply back with the error message/code to identify the issue and find a permanent fix:

• In Windows, search for and open View advanced system settings.
• In the Advanced tab, under Startup and Recovery, click Settings.
• Under System Failure, remove the check mark next to automatically restart, and then click OK.
• Restart the computer to apply the change.
• The computer no longer restarts automatically when a blue screen error occurs.

For more details: click here

However, if the computer shuts down and the lights on both the power button and the charger port turns off,

you may need to try with an alternate power adapter and reseat the battery before you try using it again

And if the issue persists, please Contact HP as this could be a hardware failure.

Please reply back with the error code as the issue is code specific and it would be rather easier to provide an accurate solution using the same.

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!
Reply for further assistance as well.
Good Luck.

[Ethan_Nazareth]

Thank You very much! ❤️