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HP ENVY X360 15m-cp0011dx bios administrator password recovery

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HP ENVY X360 15m-cp0011dx
Microsoft Windows 10 (64-bit)



I need to enable virtualization in bios for my HP ENVY X360 15m-cp0011dx. The issue is I don't know what the bios administrator password is. I know my windows password and user password but those aren't working. I don't remember setting a bios password so maybe this the default? When I enter the password wrong three times I get this code. 


system disabled

A [425A7337]


I tried entering this code into but the master password I received did not work when entering into the bios admin field. 

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Thank you for visiting the HP Support Community.


According to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.


Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 



I work on behalf of HP.
HP Support Community Moderator
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