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‎05-09-2022 05:04 AM

HP Recommended
Product: HP ENVY x360 Laptop - 15-ee0003ca
Operating System: Microsoft Windows 11

hi

my HP ENVY X360 Convertible 15m-Ee0xxx will not turn on when the power button is pressed.  No sounds, no screen activity.  There  is a white light where the cable is plugged in ; but that’s it. 

would love a solution 🙂 please

 

 

 

Category:
1 REPLY 1

‎05-09-2022 05:11 AM

HP Recommended

Hi, @skiddlybopwooah it may likely be a hardware problem. You will need to take it to a technician to recover your data and have your laptop repaired.

 

Is your warranty still valid? You can try to reach out to HP Support if it is.

 

https://www.hp.com/us-en/contact-hp/contact.html

 

https://support.hp.com/us-en/contact

 

https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

 

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