HP ENVY X360 Laptop not powering on

[Ramesh57]

HP ENVY x360  is not powering on, its a 15month old laptop purchased directly from HP, all of a sudden its not powering on, the HP authorised service provider checked and repaired it, but again it went off the next day. When i contacted HP, they say the repair cost is more than 75% of the laptop cost and they can not provide the quote for the defective components. The HP service head team says verbally that they can not repair it and asking me to take the laptop back from the service centre. Does anyone experience this ? Organisation like HP saying they can not repair their 15month laptop, which they had repaired just 2 days back. Is HP Laptops quality so low that they cannot even repair it, can anyone help here.  

[Raj_05]

Hi @Ramesh57,

Welcome to the HP support community.

Please help us with your HP unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support