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09-30-2020 07:23 PM
The BIOS on my laptop shows to be F.71
The problem is that the HP support site shows the latest version to be F.70
I don not know how my version is higher than the latest release. So, I am trying to update my BIOS to the F.70 version. However, the automatic version of the bios upgrade will not work, I assume because my version is higher than the one I am trying to load. I also tried the USB drive version. It is also not working. How can I change the BIOS to a lower version? What method do I use?
10-03-2020 10:57 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
- 1-Immediately after powering on hold/tap the Esc key.
- 2-When the Menu Appears, tap F2 for System Diagnostics.
- 3-In the list of items will be BIOS or Firmware Management. Use the arrow key to move down & highlight it. Press Enter key.
- 4-You should now have a Rollback BIOS option. Use arrow key again to highlight and press Enter key.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
10-03-2020 05:00 PM
Here are the pictures from the failed rollback:
What's the next move? I also tried to do it as a BIOS update rather than a rollback. Same result - Unable to open BIOS Signature file. I also tried to use a USB stick. The result is the same.
Thanks for the help
10-06-2020 09:40 AM
Thank you for posting back.
Since you have already tried most of the troubleshooting steps to resolve this issue,
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to flash the BIOS file. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee