HP ENVY x360 Hard Disk not being recognized even after running hp diagnostics.

[VKSSVD]

On my HP Envy x360 convertible 15m-eu0xxx; Processor AMD Ryzen 5700U with Radeon Graphics;

I have been unable to start the computer without going through "No disk found error" and HP diagnostic checks.  The test of the storage positive.  After the test (15 minutes), the Laptop starts OK.  This happens every time the computer restarts and some time when wakes up from sleep mode. Very frustrating.

CHKDSK displays the following:

Any help will be much appreciated.

Whenever the computer is running MOOD, it works fantastic.

Thanks.

[Rainbow23]

Hi @VKSSVD,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP Envy x360 convertible 15m-eu0xxx wherein the hard drive is not detected for 15 mins.

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this webpage Link
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

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