-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- HP ENVY x360 won’t turn on and fully charged light is always...

Create an account on the HP Community to personalize your profile and ask a question
04-29-2020 08:30 AM
I downloaded Adobe Photoshop and Bridge onto my laptop last night (Don’t know if this affected anything but something like this has never happened before so maybe) and plugged it in before going to bed. I made sure it was charging and closed the lid, putting it in sleep mode. This morning the laptop won’t turn on. The fully charged indicator light is on constantly. I try to turn the laptop on but there is no power. I can’t hear the fans or hard drives starting up. The battery is integrated so I can’t take it out. Any help would be appreciated.
05-05-2020 03:22 PM
@WillyAd511 Have you attempted to connect the device to an alternate power cord or adapter?
Or check with another wall outlet, excluding any surge protectors to check if it works?
Alright, here's the best way to revive the laptop, using the HP Guided Troubleshooter:
CLICK HERE FOR STEP BY STEP GUIDE
(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
If the above doesn't help or the steps are insufficient, check the below steps:
Let's start with a hard reset of your notebook computer before you try any other troubleshooting steps.
Reasons for a hard reset
A hard reset has the following effects:
-
Clears the memory.
-
Reestablishes the connection between the BIOS and the hardware
The following conditions can be helped by the hard reset:
-
Windows stop responding.
-
The display suddenly goes blank.
-
The computer does not wake from sleep or hibernate modes.
-
Software applications freeze or fail to respond.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.