HP EliteBook Folio 1040 G1 Notebook PC - BIOS Password Reset Required/Serial Number not recognized

[kkm90]

Hi, I have bought HP EliteBook Folio 1040 G1 Notebook PC but it is requesting for BIOS Password. I have tried contacting HP Support and it seems it requires the serial number of the laptop to submit the ticket. I have tried the serial number at the back of the laptop, comes back as not recognized. 

How do i go and submit a ticket to HP and reset the BIOS password? Hi Moderators, I am not requesting the password here. I am not able to contact HP Support directly, HP doesn't even allow to submit request if the serial number is not recognized, that is frustrating and I can't see a reply button on this community too! it seems like making the life too difficult.

is there an email address i can reach out to HP support since my laptop serial number is not recognized by HP. PLEASE DON'T LOCK this request as i need solution! Thanks

Thanks for your help.

[WAWood]

BIOS (and Power) passwords are encoded into the firmware of the motherboard and we have no access of any kind to that. Changing such a password requires completely replacing the motherboard with a new one that does NOT have a password encoded into the firmware -- and that usually costs a LOT more than simply replacing the computer.

I wish we could help you -- but we're not allowed to, since we have no way from here to verify ownership of any computer.

Therefore, according to the Community's Rules of Participation:

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

To get help resetting the password on your product, you have to Contact HP support in your region using the following link:

https://www.hp.com/us-en/contact-hp/ww-contact-us.html