• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-12-2024 11:54 AM - edited ‎09-12-2024 11:57 AM

HP Recommended

Hello,

 

I have a 1yo Elitebook 650 G9, it was never used. 

I recently had to configure it for a new team member, but when i wanted to start it, i have a strange blinking sequence, then the computer enter a state where i can't start it and Battery indicator blink 8 times when I use the power button

 

The blinking sequence when i plug the AC adapter :

  • Keyboard LED lights up for a split seconds
  • Mic and mute LED get an amber light for about 2sec
  • Num Pad LED and battery indicator LED get a white light for about 3s
  • Everything goes black after

 

Everytime i press the power button after that, nothing happens, except for 8 short blink on battery indicator

 

What I tried so far : 

  • Remove the AC Adapter, push the power button for about 20s, plug it back
  • Let the AC Adapter connected for few hours
  • Tried to boot without AC adapter

 

Any help is welcome

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.