HP Envy 13 Hibernate issue

[ZZZ27]

Hi,

I have raised this issue before in this post but cannot reply to it so asking it again. HP Envy 13 Hibernate issue - HP Support Community - 8419598

I have tried the solution it worked for like month and hibernate function was working ok but issue comes again and I have to shutdown my laptop to make it working again. Any other suggestion on this would be helpful. 

Thanks 

[ub6424]

Hello again @ZZZ27 

Let me check your current system configuration before we continue with the hibernate thing ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[ZZZ27]

Hi, 

Thanks for your prompt response.

As requested, I am sharing the required information 

OS Name: Microsoft Windows 10 Home
Version: 10.0.19043 Build 19043
System Model: HP ENVY Laptop 13-ba0xxx
Product no: 277V9EA#ABU
Processor: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz, 2112 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date: Insyde F.24, 

[ub6424]

Hello @ZZZ27 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install / update

Intel Chipset Installation Utility and Driver

10.1.18460.8229 Rev.C

1.0 MB

Dec 31, 2020

Download

Intel Dynamic Tuning Driver - Ice Lake

8.7.10201.13396 Rev.C

8.0 MB

Dec 31, 2020

Download

Intel Management Engine Interface (MEI) Driver - Comet Lake

2031.15.0.1743 Rev.C

17.4 MB

Dec 31, 2020

Download

Intel Serial IO Driver - Comet Lake

30.100.2020.7 Rev.C

1.2 MB

Dec 31, 2020

Download

Intel Software Guard Extensions Device (SGX) Driver

2.8.100.2 Rev.C

18.0 MB

Dec 31, 2020

Download

Intel Thunderbolt Controller Driver

1.41.1094.0 Rev.C

18.9 MB

Dec 31, 2020

Download

(3) Reboot

(4) Download and install BIOS Update

HP Notebook System BIOS Update

F.25 Rev.A

17.5 MB

Aug 15, 2022

Download

(5) Reboot

(6) Let BIOS be installed until it's completely done !

(7) Test your notebook

(8) Please report your results

Information:

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

[ub6424]

Hello @ZZZ27 Please report your results