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07-01-2022 05:59 AM
I bought HP Envy laptop few months ago and its hibernate function is not working properly, which is causing lot of issue as I have to either restart the laptop or completely shut it down. Hibernate function works ok for sometime then after that it didn't work, if i press hibernate mode from power option black screen comes after that it shows me the login screen and laptop did not go into hibernate mode, same thing happen if I close my laptop lid. So, i have to either restart the laptop and completely shut it down. After this works again for sometime then same issue happens. I have reset the power setting to default as well, does not makes any difference. Can you pls advise what can be issue and what steps I can do to solve this.
07-01-2022 06:08 AM - edited 07-08-2022 05:46 AM
Sorry to hear that you are having problems ...
To help you I need to know the product number (p/n) of your notebook !
You will find this information on the back of your notebook printed in small alphanumeric letters.
The product number (p/n) is legally allowed information, just about the computer, no sensitive data.
It is allowed to post in public, no problem.
07-08-2022 05:52 AM - edited 07-08-2022 05:53 AM
(1) Update BIOS
HP Notebook System BIOS Update (Intel Processors)
|F.24 Rev.A||17.4 MB||Apr 18, 2022||Download|
Why should you install the update ?
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
- An available BIOS update resolves a specific issue or improves computer performance.
- The current BIOS does not support a hardware component or a Windows upgrade.
- HP Support recommends installing a specific BIOS update.
(2) Install drivers
Intel Dynamic Tuning Driver
|8.7.10201.13396 Rev.C||8.0 MB||Dec 31, 2020||Download|
Intel Management Engine Interface (MEI) Driver
|2023.15.0.1249 Rev.C||17.4 MB||Dec 31, 2020||Download|
Intel Serial IO Driver
|30.100.2010.1 Rev.C||1.2 MB||Dec 31, 2020||Download|
(3) Reboot and test again ...