• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
HP Recommended
HP ENVY 15t-j100 Quad Edition CTO Notebook PC (ENERGY STAR)
Microsoft Windows 10 (64-bit)

This information shows how the proper F.72 BIOS was identified for my System Board ID 1962 in a softpaq file.  There are several sp88686.exe softpaq files available with a F.72 BIOS.  The key here is identifying which one holds the proper BIOS payload that will work for a particular System Board and won't brick your system.  The HP BIOS update software should prevent loading an incorrect BIOS file as well.

 

My HP System Board is #1962...

That's on platform.ini located in C:\SWSetup\SP88646 (after running the sp88646.exe)
Your board uses 01966 BIOS

[MULTI_FD]
Flag=1
FD#01=PCI,0,0,0,2C,FFFFFFFF,1962103C,01966.fd
FD#02=PCI,0,0,0,2C,FFFFFFFF,1963103C,01966.fd
FD#03=PCI,0,0,0,2C,FFFFFFFF,1965103C,01966.fd
FD#04=PCI,0,0,0,2C,FFFFFFFF,1966103C,01966.fd
FD#05=PCI,0,0,0,2C,FFFFFFFF,1967103C,01966.fd
FD#06=PCI,0,0,0,2C,FFFFFFFF,1968103C,01966.fd
FD#07=PCI,0,0,0,2C,FFFFFFFF,1960103C,01961.fd
FD#08=PCI,0,0,0,2C,FFFFFFFF,1961103C,01961.fd
FD#09=PCI,0,0,0,2C,FFFFFFFF,1964103C,01961.fd
FD#10=PCI,0,0,0,2C,FFFFFFFF,1969103C,01961.fd

1 REPLY 1
HP Recommended

Hi @teranz,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

 

Thank you for sharing the detailed information. I appreciate the effort you've put into identifying the BIOS package and the corresponding System Board ID.

From the model information provided, I wasn't able to locate the specific BIOS package or verify the BIOS version for your HP ENVY 15t-j100 Quad Edition CTO Notebook PC on the HP support portal. Because of this, I don't want to recommend a BIOS package that may not be intended for your exact system configuration.

To help verify the correct BIOS for your notebook, could you please send the notebook's serial number in a private message? With the serial number, I can check your PC's exact factory configuration and determine whether there is a BIOS version available specifically for your unit.

Additionally, could you let me know:

  • Are you trying to update the BIOS, or are you attempting to recover the BIOS after an issue?
  • Are you currently experiencing a specific problem that you're hoping a BIOS update will resolve?

Once I have the serial number and a little more information, I'll be happy to check the available options and guide you with the most appropriate next steps.

 

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.