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‎04-18-2024 10:54 AM

HP Recommended
Product: HP ENVY Laptop - 17-cg0005nl
Operating System: Microsoft Windows 11

Hello, all of a sudden I don't seem to be able to turn on my Envy anymore. No LED, no sign of life, nothing. The power connector is working. I tried all the first suggested steps, like pressing the Start button for ~15 sec and so on. Nothing works. First of all, what could it be? How could this have happened? I didn't have any problems with this PC in four years. Is it serious? What other solutions are available?

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1 REPLY 1

‎04-18-2024 04:39 PM

HP Recommended

Here's a video from HP Support about troubleshooting a laptop that does not power on or hold a charge:


https://www.youtube.com/watch?v=MgDy0h9a7Jg



I am a volunteer and I do not work for, nor represent, HP
How to fix an HP Notebook that does not power on or hold a charge | HP Support
How to fix an HP Notebook that does not power on or hold a charge | HP Support
youtube.com/watch?v=MgDy0h9a7Jg
If your Notebook computer battery does not power the Notebook or hold a charge, then you might be experiencing a battery issue. Follow the steps in this video to troubleshoot the battery to determine if it needs to be replaced. Chapters: 00:00 Introduction 00:44 Troubleshoot the notebook power ...
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