HP Envy 17 laptop not working without battery

[SkyCode]

Whe I detach the battary from my Envy 17-3095CA laptop, it can not boot. Only black screen but power is on through wired power adapter. Is it possible to use it without battery? Tnahk You!

[KrazyToad · Accepted solution]

@SkyCode

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that the Notebook is not booting up when you remove the battery.

I'll try my best to help you out.

Does the Notebook boot up with the Battery alone ( without the Ac Adapter )

Let's try these steps.

- Connect your battery back and power on the Notebook.

- Once the Notebook as booted up follow these instructions

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon
 

Also run a Battery Test to confirm the Hardware funtionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

If the issue persists, please contact our Phone Support for Service Options

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Let me know how it goes and if you need further assistance.

Thank you 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

[SkyCode]

Thank you, not it works without battery!

[SkyCode]

Now it works)

[KrazyToad]

@SkyCode

I'm glad you were able to get this issue sorted out. 

Do visit our HP Forums and drop us a Message anytime you need help.

Thank you 🙂