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‎06-03-2017 07:21 PM - last edited on ‎06-03-2017 07:36 PM by Retired

HP Recommended
Product: ENVY TOUCHSMART
Operating System: Microsoft Windows 8 (32-bit)

HP Envy Laptop
Model #: 4-1215dx

REV #: 1894-120
PCID #: 088E120000305900000320100
Product #: D1A99UA#ABA

when i turn on the laptop the Message that appears States word for word

- On a Blue Screen -

 

(Recovery)

 

(The operating system couldn't be loaded because the system registry file is missing or contains errors)
(File:\Windows\System32\config\system)
(Error code: 0xc0000225)
(You'll need to use the recovery tools on your installation media)

(Press Enter to try again)
(Press F8 for Startup Settings)
(Press Esc for UEFI Firmware Settings)

 

pressing (Enter) just goes back to the same screen
pressing (F8) takes it to a screen with options, but all the options just goes back to previous screen
pressing (Esc) takes it to a screen with options, but all the options just goes back to previous screen

thank you for any ideas

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-04-2017 11:27 PM - edited ‎06-04-2017 11:28 PM

HP Recommended

 

I was hoping to have you unhook the hard drive and see if you could use Esc, F10 to enter BIOS. That is about the only thing you could do with no hdd-but it would indicate that the hdd is bad and that is preventing any of the F keys to work. Just looked at your Service Manual and you have one of the models that requires complete disassembly to even get to the hdd.Aargh.

http://h10032.www1.hp.com/ctg/Manual/c03599931

 

If you love the laptop, I would replace the hard drive and boot with Recovery Media to get it working.A 500gb hdd wouldn't cost much. If you don't feel confident doing it yourself-Best Buy,Staples, almost any electronics store that sells laptops has a service dept. They may need that Service Manual so save the link. Lol

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View solution in original post

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12 REPLIES 12

‎06-03-2017 10:40 PM

HP Recommended

Immediately after powering on start tapping the Esc key. This will/should open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

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‎06-04-2017 09:11 PM

HP Recommended

Immediately after powering on I pressed the Esc key.

It opened a startup menu

 

F1     System Information     - (F1 shows System Information)

F2     System Diagnostics      - (F2 shows memory and hard drive test options  System Diagnostics

F9     Boot Device Options    - (F9 returns to initial blue screen)

F10  BIOS Setup                       - (F10 returns to initial blue screen)

F11  System Recovery           - (F11 returns to initial blue screen)

 

I Tap F2 key as directed and run the tests

I ran Memory test and Hard drive test, Both test passed

 

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‎06-04-2017 10:05 PM

HP Recommended

Did you make your Recovery Media? If so insert the first disc or the usb flash drive and power on,tap Esc, then F9 Boot options to select CD/DVD drive or USB to boot from.

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‎06-04-2017 10:19 PM

HP Recommended

Yes I do have a Recovery Media,

And after I insert the usb flash drive and power on,

I tapped Esc,

then F9 for Boot Device Options =  (F9 returns me to initial blue screen)

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‎06-04-2017 10:32 PM - edited ‎06-04-2017 10:33 PM

HP Recommended

Despite the hard drive passing tests-I have a suspicion it is bad. Unhook it and see if you get further at Esc- such as tapping F10 to Enter BIOS. 

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‎06-04-2017 10:32 PM

HP Recommended

440-1.jpg

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‎06-04-2017 10:46 PM

HP Recommended

made it to this (edit boot options) screen

It will let me type anything, although nomater what is typed it returns to the Blue screem

720.jpg

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‎06-04-2017 10:53 PM

HP Recommended

How did you get to that screen?

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‎06-04-2017 11:01 PM

HP Recommended

arrived at that screen by accident LOL,

I turned on the laptop and ran my fingers across the F1 through F12 Keys and that screen came up

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