HP Envy Laptop Restarting and Overheating When Closing the Lid

[HaikalNa]

My HP Envy Laptop would always unexpectedly restart and get super hot whenever I close the lid to put it to sleep, or put it to sleep via the start menu and close the lid. It would get really hot a few minutes after closing the lid, and when I open the lid it would just show the Windows boot spinning circle (but really slowed down), or it would show a blue screen that says that my PC did not shut down properly (with options to restart or go to advanced options). Event viewer shows an unexpected shutdown. This started happening after I did a clean install of Windows 11 on it. I did my 1st clean install a few weeks ago and started experiencing this problem. I then did another clean install yesterday expecting the problem to go away, but it doesn't. Can someone help me with this?

Model number: 6TY65PA

[ub6424]

Hello @HaikalNa 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

OS Name

Version

System Model 6TY65PA#???

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Start windows <device manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[HaikalNa]

Alright, here is the stuff you requested:

OS Name Microsoft Windows 11 Home Single Language
Version 10.0.22622 Build 22622
System Model HP ENVY x360 Convertible 13-ar0xxx
System SKU 6TY65PA#AR6
BIOS Version/Date AMI F.25, 4/19/2022

Device Manager screenshot

[ub6424]

Hello @HaikalNa 

We need the check CPU and GPU temperatures ...

(1) CPU

Download, install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

--->>> take screenshot after a few minutes <idle>

(2) GPU

Download, install and start <GPU-Z>

https://www.techpowerup.com/gpuz/

- click tab [sensors]

- Remember to select the right graphics chip/card on bottom

--->>> take screenshot after a few minutes <idle>

(3) Please report your results

[HaikalNa]

Here are the screenshots. I would like to reiterate that the overheating occurs after the system is put to sleep or when the lid has been closed. It seems that it happens not in a booted state (or in this weird restart state)

[ub6424]

---

@HaikalNa wrote:

Here are the screenshots. I would like to reiterate that the overheating occurs after the system is put to sleep or when the lid has been closed. It seems that it happens not in a booted state (or in this weird restart state)

---

As a workaround, I would prevent the sleep mode in <power options>, otherwise you could damage your notebook.

--->>> Use real shutdown or hibernate.

Did you have the same overheating problem in sleep mode before when working with Windows 10 ?

Kind regards