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Prabhatkp
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Message 1 of 4
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HP Envy Laptop not coming out of sleep

HP Recommended
HP ENVY 15-u010dx x360 Convertible PC (ENERGY STAR)
Microsoft Windows 10 (64-bit)

Hi Community,

I have HP envy laptop serial number [personal info removed].

The problem is if the laptop goes into sleep mode it doesn't come out of the sleep if I leave it unattended for more than 30 minutes.

Every time I have to force restart it. In the process, I lose the work I was doing.

To fix this issue I tried everything on the internet and also took help from university tech support but there is no luck for me. The issue persists.

Can you please advise me to fix this issue?

 

Thanks

Prabhat

3 REPLIES 3
ub6424
Level 9
3,628 3,610 208 353
Message 2 of 4
Flag Post
HP Recommended

Hello @Prabhatkp 

 

Sorry to hear that you are having problems ... 

 

(1) Please create a windows restore point !

Restore point name: old configuration

https://www.howtogeek.com/797227/how-to-create-a-system-restore-point-on-windows-10-or-windows-11/

 

(2) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.41 Rev.A16.8 MBJun 26, 2018Download

Why ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

(3) Install software/driver

Intel Chipset Installation Utility and Driver

10.1.1.9 Rev.A3.0 MBSep 4, 2015Download

Intel Management Engine Interface (MEI) Driver

11.0.0.1157 Rev.A61.1 MBSep 4, 2015Download

ENERGY STAR Qualified Power Plan

1.0.9 Rev.B4.1 MBApr 16, 2014Download

 

(4) Reboot and test again ...

 

(5) Please create a windows restore point !

Restore point name: new configuration

https://www.howtogeek.com/797227/how-to-create-a-system-restore-point-on-windows-10-or-windows-11/

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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Prabhatkp
Author
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Message 3 of 4
Flag Post
HP Recommended

Hello, Thank you for providing a detailed description to fix the issue.

I did everything I did but It did not solve the issue.

I figured out that this laptop originally came with windows 8.1, so when I installed Windows 10 OS but all the drivers for windows 8.1( older version of the drivers) it fixed the issue.

I appreciate your help it gave me new ideas to fix it.

 

-Prabhat

 

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ub6424
Level 9
3,628 3,610 208 353
Message 4 of 4
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HP Recommended

It was a great pleasure to help you 

best regards

Was this reply helpful? Yes No
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